Refund policy

At Acero Jewels, customer satisfaction is our top priority. Please review the following policy carefully before making a purchase to ensure a smooth shopping experience.

1. Refund Policy

Eligibility for Refunds

Refunds are only offered under the following conditions:

  • The item received is damaged, defective, or incorrect.

  • You submit a refund request within 2 days of receiving your order.

  • The item must be unused, in original condition, and returned with original packaging.

Non-Refundable Items

We do not offer refunds for:

  • Change of mind

  • Items damaged due to misuse, negligence, or improper care

  • Customized or personalized jewelry

  • Sale or discounted items (including promotional offers)

Note: All sale or promotional items are considered final and are non-refundable.

Refund Request Process

To request a refund:

  1. Email us at Acerojewel3@gmail.com with your order number and photo/video proof of the issue.

  2. After review and approval, we will provide return instructions.

  3. Once we receive and inspect the returned item, your refund will be issued to the original payment method within 5–7 business days.

Shipping Costs

  • Return shipping is the customer’s responsibility unless the return is due to our error (e.g., wrong or defective item).

  • Original shipping charges are non-refundable.

2. Exchange Policy

Eligibility for Exchanges

Exchanges are offered only if:

  • The item is damaged, defective, or incorrect.

  • You request an exchange within 2 days of receiving your order.

  • The item is unused, in original condition, and returned with original packaging.

Non-Exchangeable Items

We do not accept exchanges for:

  • Change of mind

  • Customized or personalized jewelry

  • Sale or discounted items

Note: All items marked as “sale” or purchased with promotional discounts are non-exchangeable.

Exchange Request Process

To request an exchange:

  1. Contact us at Acerojewel3@gmail.com or via WhatsApp at 0323-5200288 with your order number and a description of the issue.

  2. Upon approval, we will guide you through the exchange process.

  3. Exchange shipping costs may apply unless the error was on our part.

Important Notes

  • Please inspect your order as soon as it arrives and report any issues immediately.

  • We reserve the right to refuse refunds or exchanges if the item appears to be worn, used, altered, or damaged due to customer handling.

For any questions, please reach out to us:

📧 Email: Acerojewel3@gmail.com
📱 WhatsApp / Call: 0323-5200288

Thank you for shopping with Acero Jewels! ✨